Sycamore is recruiting a Marketing and Customer Support Manager

The Sycamore team is now recruiting for a Marketing and Customer Support Manager. This is an exciting opportunity to be involved in the early development of a newly formed Catholic charity. Sycamore supports evangelisation and catechesis in parishes, schools and chaplaincies in the UK and abroad. It provides video resources, support materials and leadership training, and helps build welcoming communities that are focussed on mission. Please share this with anyone you know who might be interested. FULL DETAILS BELOW.

Marketing and Customer Support Manager

Role Profile and Person Specification

Reporting to: The Chair of Trustees.

Duration: 15 hours a week, flexible working with agreed core hours on a daily basis (for example, 9-11am Mon to Fri).

Start Date: 1 March 2020 or as soon as possible.

Length of Contract: 6 months fixed term and then renewable subject to funding. The job description may be adapted at this stage to reflect actual work undertaken as the Charity develops.

Remuneration: £30,000 pro rata (part time, based on a 35-hour week).

Base Location: Remote working, but with meetings in person as required. A laptop and mobile phone will be provided.

Personal specification requirements:

- Sympathetic to the Catholic Faith, with an understanding of and empathy for the mission of Sycamore.

- Excellent communicator, with strong interpersonal and organisational skills.

- Resourceful and self-motivated.

Key Tasks: Marketing and Communications

Meet key performance indicators as agreed with the trustees, including:

- Promote the use of Sycamore by dioceses and parishes (national and international)

- Coordinate contact with key influencers and potential partners, digital and non-digital

- Develop and maintain user support networks

- Assist with feeding into the Social Media strategy

- Develop, manage and report on campaigns - digital and non-digital

- Create support materials for users and promotion as necessary

Key tasks: Customer Support

- Respond to enquiries about Sycamore

- Provide support for subscribers

- Assist in implementing and maintaining the contacts database

Undertake any other tasks that the trustees deem necessary.

This appointment is subject to satisfactory references.

PRACTICAL INFORMATION

To apply for the post, please confirm your right to work in the UK and please send digital copies of the following documents by email to: admin@sycamore.fm

A covering letter demonstrating your suitability and motivation for this role
Your current CV
Name, position and contact details (including email) of two referees: one for an employer reference, another for a character reference

TIMELINE

CLOSING DATE FOR APPLICATIONS - 11 February 2020
Notification for those who are shortlisted - 13 February
Interviews - 17 February in central London
Start date - as soon as you are available

BACKGROUND INFORMATION: What is Sycamore?

Sycamore is an informal course about the Christian faith and its relevance for life today. It gives people space to meet others, share ideas, and explore their beliefs. The films explore the richness of the Christian tradition from a Catholic perspective, connecting the core Christian message with the sacramental and moral life.

Sycamore has been created for parishes, schools, university chaplaincies, prisons and beyond. It is a practical resource for evangelisation and catechesis. It builds community, develops leaders, and helps the wider Christian community to become more open and welcoming. The resources are available online through an annual subscription.

Sycamore is a UK Charity (Sycamore Roman Catholic Charity, CIO 1182843). It is funded by grants, donations and subscriptions. Our funds are used to develop resources and training for evangelisation and catechesis in accordance with our charitable goal which is to advance the Christian faith as taught by the Roman Catholic Church.

www.sycamore.fm

Sycamore, Newman House, 111 Gower Street, London WC1E 6AR.

Email: admin@sycamore.fm